FAQ

Frequently Asked Questions (FAQ)

Order Processing

  1. How can I track my order?

    • Answer: We send a tracking number for your order via email. You can use this number to check the current status of your order on the courier's website.

  2. When will my order be shipped?

    • Answer: All orders are shipped within 1-3 business days after processing.

Returns and Exchanges

  1. How can I return a product?

    • Answer: To return a product, please first fill out the return form on our website. Then, you will need to send the product back to us, adhering to our return policy conditions.

  2. Can I exchange my product?

    • Answer: Yes, for product exchanges, please contact our customer service and specify your exchange request. We will inform you about the exchange procedures and conditions.

Payment Options

  1. What payment methods do you accept?
    • Answer: We accept credit cards, debit cards, PayPal, and in some cases, cash on delivery.

Product Information

  1. Where can I find size information for the products?
    • Answer: Size and measurement information can be found on each product page, along with detailed descriptions of the product.

Security and Privacy

  1. Is my personal information safe?
    • Answer: The privacy of our customers is of utmost importance to us. Your personal information is protected with the latest security protocols and is never shared with third parties.