REFUND & RETURN POLICY (UK)
This Refund & Return Policy applies to all purchases made through our online store and is compliant with UK consumer protection laws.
Right to Cancel (14-Day Cooling-Off Period)
Customers have the right to cancel their order within 14 days from the date they receive the product, without providing any reason.
To exercise the right to cancel, the customer must notify us clearly by email within this 14-day period.
Returns
Returned items must be sent back within the United Kingdom.
We accept returns under the following conditions:
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The return request is made within 14 days of delivery
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The product is unused, undamaged, and returned in its original packaging (unless the return is due to damage or incorrect delivery)
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Proof of purchase is provided
Return shipping costs are fully covered by us.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, you are entitled to return the item.
In such cases:
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The item must be returned
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Once the returned product is received and inspected, a refund will be issued
Please contact us as soon as possible after delivery and include photos if applicable to help us process your request faster.
Refunds
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Refunds will be initiated within 2 business days after the returned product is received and approved.
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Refunds are made to the original payment method used during checkout.
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The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Order Cancellation Before Shipment
Orders may be canceled with a full refund if the cancellation request is made within 24 hours of placing the order, provided the order has not yet been shipped.
Once an order has been shipped, it can no longer be canceled but may still be returned under the 14-day return policy.
Non-Returnable Items
This policy applies to toys sold in our store.
Products that show signs of excessive use, intentional damage, or misuse may not be eligible for a refund.
How to Start a Return
To initiate a return or cancellation, please contact us at:
Email: contact@visionbrix.com
Our customer support team will provide you with return instructions and the UK return address.
Contact Information
Company Name: BRECCIA LLC
Email: contact@visionbrix.com